From the app
- Open Touri and go to the Profile tabYou need to be signed in with the account you want to delete.
- Tap the gear at the top rightThis opens Settings.
- Under Your account, tap Delete accountYou will see what will be deleted before you confirm.
- Type DELETE and tap DeleteThe account is deleted right away, you are signed out and we send you a confirmation email.
If you use Touri without an account, nothing is stored on our servers under your name: your progress lives only on the phone and is deleted when you uninstall the app.
What is deleted and what is not
Deleted
- Your account and access
- Your name, email and language
- Your stamps, stories listened to, challenges, level and badges
- Distance walked
- Your guide questions and their answers
- The record of your purchases in Touri
- Phones registered for notifications
Kept
- App usage statistics, no longer linked to your account
- The purchase records kept by Apple, Google and RevenueCat under their own policies
- Emails you sent to support, unless you ask us to delete them
Deleting your account does not refund or cancel purchases. Refunds are requested from Apple or Google; see how in Support. And it cannot be undone: if you come back, you start from scratch.
If you only want to stop sharing something
You do not need to delete your account for that. You can remove location or notification permission in your phone settings, turn off alerts in the app’s Settings, or ask us to delete only part of your data. Everything we do with it is in the privacy policy.
Without the app, by email
If you no longer have the app or cannot sign in, write to us from your account email with the subject “Delete my account”. If you write from another address, we will ask you to confirm from the account’s address: that way nobody can delete someone else’s account.
We delete the account and email you when it is done.